Collision Repair Policies – US Auto Collisions Burbank

Privacy Policy for Collision Repair

Effective Date: June 12, 2026

Introduction to Our Privacy Practices

US Auto Collisions Corp. operates at 1815 W Magnolia Blvd, Burbank, CA 91506. This section explains how we collect, use, protect, and share personal information.

We handle personal information according to applicable privacy laws, including the California Consumer Privacy Act and California Privacy Rights Act when those laws apply.

Information We Collect

Information You Provide

Contact information: Your name, telephone number, email address, and mailing address.

Vehicle information: Make, model, year, VIN, license plate, mileage, and damage photographs.

Insurance information: Insurance company, policy number, claim number, adjuster information, and deductible.

Payment information: Payment details processed through authorized payment systems.

Service records: Estimates, work orders, authorizations, invoices, repair history, and appointment information.

Information Collected Automatically

When you use our website, we may collect information such as your IP address, browser type, device information, referring website, pages visited, and interactions with the site. We may use cookies and similar technologies for website operation and analytics.

Information From Other Sources

We may receive relevant information from insurance companies, vehicle owners, authorized representatives, parts suppliers, towing providers, rental companies, payment processors, and other service providers involved in your repair.

How We Use Information

We may use personal information to:

• Prepare estimates and repair vehicles.
• Schedule appointments and provide repair updates.
• Communicate with customers, insurers, adjusters, and authorized representatives.
• Order parts and coordinate related services.
• Process payments and maintain transaction records.
• Respond to customer-service and warranty matters.
• Send promotional communications when appropriate consent has been provided.
• Protect our customers, business, website, and legal rights.
• Comply with applicable laws and regulatory requirements.

How We Share Information

We may share information as reasonably necessary with insurance companies, adjusters, parts suppliers, towing providers, rental companies, payment processors, technology providers, professional advisers, government agencies, and other providers involved in an authorized repair or business operation.

Cookies and Tracking

We may use cookies and similar technology to operate the website, remember preferences, evaluate performance, prevent misuse, and understand how visitors use the site. Browser settings may allow you to block or remove cookies, although doing so may affect website functionality.

Data Security

We use reasonable administrative, physical, and technical safeguards designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain repair and warranty records, resolve disputes, enforce agreements, and comply with legal, accounting, insurance, and regulatory requirements.

Marketing Choices

You may unsubscribe from promotional email through the unsubscribe link included in the message. You may opt out of a text-messaging program by replying STOP to a message from that program.

California Privacy Rights

Depending on the circumstances and whether applicable legal thresholds are met, California residents may have rights to request access, correction, or deletion of certain personal information and information about how it is used or disclosed.

Where applicable, California residents may also have the right to opt out of the sale or sharing of personal information and the right not to receive discriminatory treatment for exercising applicable privacy rights. US Auto Collisions does not sell personal information.

To submit an applicable privacy request, call (818) 843-3340 or email info@usautocollisions.com. We may verify your identity before completing a request and will respond within the period required by applicable law.

Children’s Privacy

Our services are intended for vehicle owners, authorized representatives, and other adults. We do not knowingly collect personal information online from children under 13.

Policy Updates

We may revise this policy periodically. Changes will be posted on this page with an updated effective date.

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Email Communications Policy

Effective Date: June 12, 2026

Service and Transactional Emails

We may use email to respond to estimate requests, provide appointment information, send repair updates, communicate about insurance claims, provide invoices or requested documents, address warranties, and answer customer-service questions.

These communications relate to an inquiry, transaction, or active customer relationship and are separate from promotional email subscriptions.

Promotional Emails

With appropriate permission, we may send newsletters, community announcements, service reminders, review requests, special offers, and other promotional information.

Email Marketing Permission

We add contacts to promotional email lists only when they have subscribed, requested marketing information, provided permission, or otherwise established an appropriate permission-based relationship.

We do not treat purchased lists, rented lists, scraped information, public directories, or publicly displayed email addresses as permission to subscribe someone to promotional email.

Unsubscribing From Promotional Email

Opting out of promotional email does not prevent necessary non-promotional messages relating to an active inquiry, estimate, repair, payment, transaction, warranty, safety issue, or legal requirement.

Commercial Email Standards

Our commercial email practices are intended to follow applicable requirements, including the CAN-SPAM Act. Promotional email should identify the sender, accurately describe the message, include our business address, and provide a clear method of unsubscribing.

Email Security

Ordinary email is not completely secure. Please do not send passwords, Social Security numbers, complete payment-card information, or other highly sensitive information through ordinary email.

Email Questions

For questions concerning an email from US Auto Collisions, call (818) 843-3340 or email info@usautocollisions.com.

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SMS/Text Message Policy

Effective Date: June 12, 2026

Our Text-Messaging Programs

This section covers service-related and promotional text messages sent by or on behalf of US Auto Collisions.

Service texts are used to respond to a request or communicate about an active estimate, appointment, repair, payment, claim, or customer relationship. Promotional texts require separate and voluntary consent.

Current service SMS number: (818) 843-3340. This is also our primary shop telephone number.

Messages from US Auto Collisions may also be sent through company-controlled or provider-assigned telephone numbers registered for a particular messaging program. This may include a dedicated number supplied by an SMS platform, telecommunications provider, or other authorized service provider.

Promotional messages may come from a dedicated marketing number identified during opt-in and in the messages. The telephone number used for a messaging program may be added, replaced, transferred, or changed while the program continues to be operated by US Auto Collisions.

Service Messages

When you provide a mobile telephone number while requesting an estimate, scheduling service, or managing an active repair, you may agree to receive service-related messages concerning that request or transaction.

Service messages may include:

• Responses to estimate requests.
• Appointment, drop-off, or pickup information.
• Repair progress and completion updates.
• Requests for information or approval.
• Estimate, supplement, parts, or insurance updates.
• Invoice and payment notifications.
• Customer-service and warranty communications.

Consent to service-related messages does not provide consent for promotional text messages.

Promotional Messages

With separate permission, promotional text messages may include special offers, discounts, service reminders, company news, community announcements, and other marketing information.

Promotional SMS Consent

Promotional SMS consent must be provided separately through a clear and optional agreement. A promotional SMS checkbox must not be preselected.

Consent applies to the US Auto Collisions promotional messaging program described at the time of opt-in. Messages may be sent through a company-controlled or provider-assigned telephone number registered for that program.

The consent record may include the date and time, telephone number, disclosure displayed, messaging program, source or method of consent, and other information necessary to document the opt-in.

If we establish a materially different promotional messaging program, we may request new consent before enrolling a contact in that program.

Message Frequency

Service messages: Frequency depends on the nature, timing, and complexity of the estimate, appointment, repair, claim, or transaction.

Promotional messages: Message frequency varies. The applicable opt-in disclosure will state the expected frequency or explain that message frequency varies.

Carrier and Delivery Limitations

Text-message delivery depends on wireless carriers, telephone networks, devices, and service availability. US Auto Collisions and participating service providers do not guarantee that every message will be delivered immediately or successfully.

How to Opt Out

After an SMS opt-out, we will not send additional messages from that program unless you provide consent again. If you opt out of promotional texts while having an active request or repair, we may contact you through another method you provided, such as telephone or email.

Getting Help

Reply HELP to the number that sent the message for information about that messaging program.

For service-text assistance, text HELP to (818) 843-3340. You may also call (818) 843-3340 or email info@usautocollisions.com.

Privacy and Security

We handle telephone numbers and message information according to our Privacy Policy. SMS is not completely secure. Please do not send passwords, Social Security numbers, complete payment-card information, or similarly sensitive information through text messages.

Your Responsibilities

When participating in a messaging program, you agree to provide an accurate telephone number and notify us if the number changes or is reassigned. You must have authority to provide the telephone number and consent to communications sent to it.

Urgent Matters

Legal and Platform Requirements

Our messaging practices are intended to follow applicable federal and state requirements, carrier requirements, and the policies of the messaging providers we use. Each provider-assigned sending number may require separate registration by US Auto Collisions.

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Authorization for Collision Repair Services

Effective Date: June 12, 2026

Repair authorization is obtained separately for the specific job and documented on the applicable estimate, repair order, work order, or other authorization record before repairs begin.

Estimate and Authorization

Before performing repairs, we will provide an estimate and obtain written, oral, or electronic authorization as permitted by California law.

The estimate or repair document will identify the work authorized and may include applicable parts, materials, labor, testing, diagnostic operations, sublet work, towing, storage, or other services.

We perform only work authorized by the customer or another person legally authorized to approve repairs.

Additional repairs or charges require additional authorization before the additional work is performed or the additional charges accrue, except as otherwise permitted by applicable law.

Electronic or oral authorization records may include the date, time, name of the authorizing person, telephone number or email address used, and a description of the work or amount authorized.

Storage Fees

Any applicable storage rate, grace period, starting date, and related conditions will be disclosed in the applicable estimate, repair order, work order, authorization, or separate written notice.

Storage charges will apply only as permitted by law and according to the terms disclosed for the transaction.

Replaced Parts

If you want replaced parts returned, tell us before repairs begin. Some parts may need to be returned to a supplier, manufacturer, insurer, or other party because of core charges, warranty requirements, exchange agreements, or legal requirements.

Payment

Unless another arrangement is documented in writing, full payment is due before the vehicle is released.

Available payment methods may include cash, approved credit or debit cards, cashier’s checks, money orders, electronic transfers, and properly endorsed insurance checks.

Customer Responsibility

The customer remains responsible for authorized charges, deductibles, betterment, depreciation, uncovered operations, and amounts not paid by an insurer or other third party.

An insurance disagreement or payment delay does not change the customer’s payment obligations unless US Auto Collisions agrees otherwise in writing.

Insurance Claims

We may assist with estimates, supplements, photographs, documentation, and communication with an insurer. The vehicle owner remains responsible for reporting the claim, cooperating with the insurer, paying the deductible, and paying authorized amounts that are not covered.

Vehicle Registration and Lienholders

Please provide current vehicle registration and ownership information when requested. This information helps us identify vehicle owners, authorized representatives, and lienholders and comply with applicable notice requirements.

Personal Belongings

Please remove medications, valuables, personal papers, electronic devices, cash, and other personal property before leaving the vehicle. Notify us promptly if an item appears to be missing or damaged so that we can review the circumstances.

California Lien Rights

Applicable California law, including California Civil Code Section 3068, may provide a repair facility with lien rights for authorized labor, services, storage, and materials.

These rights may permit a repair facility to retain possession of a vehicle until authorized charges are paid, subject to applicable legal requirements.

Additional Repairs

If additional or hidden damage is discovered, we will seek additional authorization before performing additional work or adding related charges, except as otherwise allowed by law.

Warranty

Any applicable repair warranty and its exclusions, limitations, and claim procedures will be described in the final invoice, repair order, or separate warranty documentation.

Sublet Work

Some work may be performed by a qualified sublet provider, such as wheel alignment, calibration, glass, mechanical, towing, upholstery, or specialty repair services. Sublet work will be disclosed and authorized as required on the applicable repair documents.

Estimate Changes

An initial estimate may be based only on visible damage. Disassembly, diagnostics, measurements, scanning, or further inspection may reveal additional damage or necessary operations. Additional work will be handled through the applicable authorization process.

Unclaimed or Abandoned Vehicles

Vehicles that remain unclaimed or unpaid may be subject to storage charges and applicable lien or disposal procedures. Any lien sale or related action will be conducted according to applicable California law.

Disputes and Applicable Law

These terms are governed by applicable California law. Nothing on this webpage waives a right or remedy that cannot legally be waived.

Customer Acknowledgment

By separately authorizing a specific repair or service transaction, the authorizing person confirms that they:

• Reviewed the applicable estimate or authorization document.
• Had an opportunity to ask questions.
• Provided accurate ownership, contact, and insurance information.
• Authorized the specific work documented for that transaction.
• Understood the disclosed payment and storage terms.

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