1. Introduction

US Auto Collisions Corp. (“we,” “us,” “our,” or “Company”) operates an auto body and collision repair facility located at 1815 W Magnolia Blvd, Burbank, CA 91506. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our services, interact with our website and digital properties, or communicate with us through various channels including email, phone, SMS, and social media.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. If you are a California resident, please pay special attention to Section 9, “Your California Privacy Rights (CCPA/CPRA),” which provides additional information about your rights under California law.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personally identifiable information (“Personal Information” or “PII”):

• Contact Information: Name, phone number, email address, mailing address, and social media handles
• Vehicle Information: Make, model, year, VIN (Vehicle Identification Number), license plate number, mileage, color, and damage details
• Insurance Information: Insurance company name, policy number, claim number, adjuster contact information, and deductible amount
• Payment Information: Credit card details, billing address, bank account information (processed through secure third-party payment processors)
• Service Information: Service history, repair estimates, work orders, parts used, labor details, appointment schedules, and photos/videos of vehicle damage
• Identification Information: Driver’s license or government-issued ID information when required for verification purposes
• Communication Records: Records of your communications with us via phone, email, SMS text messages, social media, and in-person conversations

2.2 Information Collected Automatically

When you visit our website or interact with our online services, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers, and device model
• Usage Data: Pages visited, time spent on pages, links clicked, search queries, referring website, and language preferences
• Location Information: General geographic location based on IP address and ZIP code
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, tags, and similar technologies used by us and our third-party partners

2.3 Information from Third Parties

We may receive information about you from:

• Insurance Companies: Your insurance carrier may provide us with claim information, coverage details, and authorization to perform repairs
• Parts Suppliers: Information necessary to obtain and verify parts for your vehicle repairs
• Service Providers: Our vendors and technology partners who help us provide services to you
• Social Media Platforms: When you interact with us on social media or link your social media accounts to our services

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide auto body repair and collision services, schedule appointments, process work orders, and communicate about your vehicle repairs
• Insurance Claims Processing: To process insurance claims, communicate with insurance companies and adjusters, provide documentation, and facilitate claim resolution
• Payment Processing: To process payments, issue invoices, manage billing, and maintain financial records
• Communication: To send appointment reminders, service updates, repair status notifications, estimates, and respond to inquiries via phone, email, SMS, and social media
• Marketing and Advertising: To send promotional offers, special discounts, service reminders, seasonal campaigns, and information about our services through email, SMS, social media, and online advertising (with your consent where required)
• Targeted Advertising: To display targeted advertising and interest-based ads through Google Ads, social media platforms, and other advertising networks based on your browsing behavior and interests
• Website and Service Improvement: To analyze website usage, improve our digital services, optimize user experience, and develop new features
• Customer Satisfaction: To conduct surveys, gather feedback, and improve our service quality
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests
• Security and Fraud Prevention: To detect, investigate, and prevent activities that may violate our policies or be harmful or illegal
• Business Operations: To maintain records, perform analytics, manage our business operations, and improve our services

4. How We Share Your Information

We may share your information with the following parties:

• Insurance Companies: We share information with your insurance company, adjusters, claims processors, and third-party administrators as necessary to process your claim and obtain repair authorization
• Service Providers: We share information with third-party vendors who assist with payment processing, SMS messaging services, email marketing platforms, website hosting, analytics services (such as Google Analytics), advertising platforms (such as Google Ads, Facebook Ads), customer relationship management systems, and IT support
• Parts Suppliers and Vendors: We may share vehicle information with parts suppliers, paint manufacturers, and other vendors to obtain necessary materials for repairs
• Advertising Partners: We share information with third-party advertising partners including Google Ads, Facebook/Meta, and other digital advertising networks for targeted advertising and marketing purposes. These partners may use cookies and tracking technologies to serve relevant ads
• Legal Authorities: We may disclose information when required by law, court order, subpoena, or to protect our rights, safety, and property, or to cooperate with law enforcement and government agencies
• Business Transfers: In the event of a merger, acquisition, sale of assets, reorganization, or other business transfer, your information may be transferred to the new owner or successor entity
• With Your Consent: We may share information with other parties when you provide explicit consent or direct us to do so

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to deliver targeted advertising. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website and which pages are most popular
• Provide relevant advertising through Google Ads, Facebook Ads, and other advertising platforms
• Track conversion performance from our advertising campaigns
• Analyze website traffic, user behavior, and demographic information

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records. Service records and vehicle repair history may be retained for several years to maintain comprehensive service documentation, support warranty claims, and comply with legal requirements.

8. Your Privacy Rights and Choices

8.1 Marketing Communications

You can opt out of receiving marketing communications:

• Email: Click the “unsubscribe” link at the bottom of marketing emails or email us at info@usautocollisions.com
• SMS: Reply “STOP” to any marketing text message or email us at info@usautocollisions.com
• Phone: Contact us at (818) 843-3340 to request removal from marketing call lists

8.2 General Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your personal information in a portable format
• Objection: Object to certain processing of your personal information

9. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

9.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we collected about you, the sources, purposes, and third parties we share it with.

9.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

9.3 Right to Correct

You have the right to request correction of inaccurate personal information that we maintain about you.

9.4 Right to Opt-Out of Sale/Sharing

You have the right to opt out of the “sale” or “sharing” of your personal information. While we do not sell personal information for monetary compensation, sharing information with advertising partners for targeted advertising may be considered a “sale” or “sharing” under CCPA.

9.5 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA privacy rights.

9.6 Exercising Your California Rights

To exercise any of these rights, contact us at:

• Phone: (818) 843-3340
• Email: info@usautocollisions.com
• Mail: 1815 W Magnolia Blvd, Burbank, CA 91506

We will respond to verifiable requests within 45 days as required by law.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website with a revised effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

1. Introduction and Acceptance

This SMS/Text Message Policy (“Policy”) governs the use of text messaging services provided by US Auto Collisions Corp. (“we,” “us,” “our,” or “Company”) located at 1815 W Magnolia Blvd, Burbank, CA 91506. By providing your mobile phone number and opting in to receive text messages from us, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

2. SMS Program Description and Purpose

2.1 Transactional Messages (Service-Related)

We may send you service-related text messages including:

• Service Status Updates: Real-time notifications about your vehicle repair progress, completion status, and ready-for-pickup alerts
• Appointment Reminders: Reminders about scheduled drop-off appointments, pickup times, and follow-up appointments
• Estimates and Approvals: Delivery of repair estimates, requests for authorization to proceed with repairs, and approval confirmations
• Payment and Billing: Payment reminders, invoice delivery, and payment confirmation notifications
• Customer Service: Responses to your inquiries, support communications, and two-way messaging for questions about your service
• Emergency Notifications: Urgent updates regarding your vehicle, unexpected delays, or critical service information
• Insurance Communications: Updates related to insurance claims, adjuster visits, and claim-related documentation

2.2 Promotional Messages (Marketing Communications)

With your separate opt-in consent, we may send:

• Special Offers and Discounts: Exclusive promotions, seasonal discounts, and limited-time offers
• Service Reminders: Periodic maintenance reminders, seasonal service recommendations, and vehicle care tips
• Company Updates: Announcements about new services, expanded hours, special events, and business updates

3. Consent to Receive Text Messages

3.1 Express Written Consent

By providing your mobile phone number and opting in to receive text messages from US Auto Collisions Corp., you expressly consent to receive automated text messages (SMS/MMS) and manually-sent text messages from us, our authorized service providers, or representatives acting on our behalf to the mobile phone number you provided. This consent applies even if your mobile number is registered on any state or federal Do-Not-Call list.

3.2 How to Opt In

You may opt in to receive text messages through any of the following methods:

• Written Forms: Checking the SMS consent box on our intake forms, service agreements, or estimate forms
• Text Keywords: Texting a keyword (such as START, JOIN, or YES) to our designated phone number
• Verbal Consent: Providing verbal consent to our staff and confirming your mobile phone number
• Online Forms: Completing an online form on our website with the SMS consent checkbox selected
• Email Consent: Responding affirmatively to an email requesting SMS opt-in

3.3 TCPA Compliance

This SMS program complies with the Telephone Consumer Protection Act (TCPA), which requires express written consent before sending automated or prerecorded marketing messages. You are not required to consent to receiving marketing text messages as a condition of purchasing any goods or services. However, consenting to transactional service messages may facilitate better communication regarding your vehicle repair services.

3.4 Age and Phone Number Requirements

• You must be 18 years of age or older to opt in to receive text messages from us
• You must be the subscriber or authorized user of the mobile phone number provided
• You are responsible for providing an accurate, working mobile phone number
• You must notify us immediately if your phone number changes

4. Message Frequency and Content

4.1 Transactional Messages

Message frequency varies based on your service needs. You may receive messages at various stages including vehicle drop-off, estimate review, work progress, completion, and vehicle ready for pickup.

4.2 Promotional Messages

If you opt in to promotional messages:

• Regular Marketing: Up to 4-6 messages per month
• Seasonal Campaigns: Additional messages during special promotion periods (may increase to 8-10 per month)
• Service Reminders: Periodic maintenance reminders based on your vehicle service history

5. Message and Data Rates

Standard text messaging rates from your mobile carrier will apply to all messages sent and received. US Auto Collisions Corp. does not charge any fees for text messages, but your wireless carrier may charge you according to your text messaging plan. Message frequency varies. Data rates may apply for MMS (picture/video messages).

6. Supported Carriers

Our SMS service is available to customers with mobile phones on participating wireless carriers, including but not limited to:

Major Carriers: AT&T, Verizon Wireless, T-Mobile USA, Sprint, U.S. Cellular

Prepaid/MVNO Carriers: Boost Mobile, Cricket Wireless, MetroPCS, Virgin Mobile, TracFone, Straight Talk, Consumer Cellular, Mint Mobile, Google Fi, and others

Carrier coverage is not available in all areas. Message delivery may be delayed or unavailable in certain areas or situations.

8. Help and Customer Support

For help with our SMS service, questions about our program, or technical support:

• Text HELP to any message you receive from us for automated assistance
• Call us at (818) 843-3340 (Monday-Friday 8AM-5PM, Saturday 9AM-12PM)
• Email us at info@usautocollisions.com
• Visit us at 1815 W Magnolia Blvd, Burbank, CA 91506
• Contact us via social media: @usautocollisions (Facebook, Instagram)

We typically respond to support requests within 1-2 business days.

9. Privacy and Data Security

Information collected through our SMS program is subject to our Privacy Policy, which can be found on our website or requested at our facility. We implement industry-standard security measures to protect your mobile phone number and message content from unauthorized access, disclosure, or misuse.

Important Security Notice: SMS messages should not be considered a secure form of communication for highly sensitive information such as credit card numbers, Social Security numbers, or detailed personal financial information. For sensitive matters, please contact us by phone or visit our facility in person.

10. User Responsibilities

By participating in our SMS program, you agree to:

• Provide accurate and current mobile phone number information
• Notify us immediately if your phone number changes
• Ensure you are the authorized user of the mobile phone number provided
• Be responsible for your mobile device’s security
• Not use our SMS service to send or request illegal, harassing, or inappropriate content
• Comply with all applicable laws and regulations regarding SMS communications

11. Prohibited Uses

You may not use our SMS service to:

• Send or request illegal content or engage in illegal activities
• Send harassing, abusive, threatening, or inappropriate messages
• Impersonate any person or entity
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt the SMS service or related systems

We reserve the right to terminate your SMS service access immediately if we determine you have engaged in prohibited uses.

12. Service Availability and Limitations

While we strive to provide reliable SMS service, we cannot guarantee uninterrupted, timely, secure, or error-free service. SMS message delivery may be affected by factors outside our control, including but not limited to:

• Mobile carrier network availability and coverage
• Device compatibility and functionality
• Technical failures or maintenance
• Natural disasters or other force majeure events

We reserve the right to modify, suspend, or discontinue the SMS service at any time with or without notice.

13. Disclaimers and Limitations of Liability

Our SMS service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the SMS service will be uninterrupted, secure, or error-free.

To the fullest extent permitted by law, US Auto Collisions Corp. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use of or inability to use the SMS service
• Any unauthorized access to or use of your mobile device
• Any interruption or cessation of the SMS service
• Any errors, mistakes, or inaccuracies in text messages

14. Changes to This SMS Policy

We may update this SMS Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an SMS notification to active subscribers
• Posting notices at our facility

Your continued participation in our SMS program after changes are posted constitutes your acceptance of the updated policy.

15. Compliance with Laws and Regulations

Our SMS program complies with applicable federal and state laws and regulations, including but not limited to:

• Telephone Consumer Protection Act (TCPA): Requires express written consent for automated marketing messages and provides opt-out rights
• CAN-SPAM Act: Governs commercial electronic messages and requires clear identification and opt-out mechanisms
• California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA): Provides California residents with specific privacy rights regarding their personal information
• FCC Regulations: Federal Communications Commission rules governing text messaging, autodialed calls, and Do-Not-Call registry compliance
• CTIA Messaging Principles and Best Practices: Industry standards for mobile messaging programs
• Mobile Marketing Association (MMA) Consumer Best Practices: Guidelines for responsible mobile marketing

16. Contact Information for SMS Program

For questions, concerns, or assistance regarding our SMS program, contact:

US Auto Collisions Corp.
1815 W Magnolia Blvd
Burbank, CA 91506
Phone: (818) 843-3340
Email: info@usautocollisions.com
Hours: Monday-Friday 8:00 AM – 5:00 PM, Saturday 9:00 AM – 12:00 PM

By authorizing and leaving your vehicle at US Auto Collisions Corp. (“USAC”), you acknowledge and agree to the following terms and conditions governing vehicle repair services at our facility located at 1815 W Magnolia Blvd, Burbank, CA 91506.

1. Authorization and Agreement

By authorizing and leaving your vehicle at USAC, you acknowledge and agree to the following terms and conditions:

• You authorize USAC to perform the necessary services and to use the necessary materials to repair your vehicle.
• You acknowledge that USAC and its employees may operate your vehicle for the purpose of testing, inspection, or delivery at your risk.
• You grant USAC a mechanic’s lien on your vehicle to secure the amount of the repairs performed and storage charges incurred.
• You agree that USAC’s lien shall attach to the vehicle and have priority over other claims to the extent permitted by California law.

2. Shop Storage Fees

USAC will charge a storage fee of $350 per day for all total loss vehicles, abandoned vehicles, and/or vehicles not picked up within 3 days of repair completion.

Storage charges shall be calculated as follows:

• Storage fees begin accruing on the 4th day following notification that repairs are complete
• Notification may be provided by phone call, text message, email, or written notice
• Storage charges accrue on a calendar-day basis, including weekends and holidays
• Partial days are charged as full days

3. Retention of Replacement Parts

You must request to retain replaced parts BEFORE repairs begin. Once repair work has commenced, USAC cannot guarantee the availability or condition of replaced parts.

• If requested before repairs begin, all replaced parts must be removed by customer upon vehicle release.
• If not requested, all replaced parts will be discarded, recycled, or surrendered to the parts vendor in accordance with standard industry practices.
• Core charges may apply where applicable for certain parts (batteries, starters, alternators, catalytic converters, etc.).
• USAC reserves the right to retain parts required for warranty claims or insurance documentation.

Please inform our service team at the time of vehicle drop-off if you wish to retain any replaced parts.

4. Payment and Responsibility

• If any payment is made or issued to you for services rendered by the auto repair facility, USAC will be reimbursed accordingly. You agree to endorse and remit any insurance proceeds or other payments to USAC.
• By authorizing and leaving your vehicle at USAC, you are held personally responsible for all charges, along with any other registered owners or co-owners of the vehicle.
• Deposits for parts purchases are non-refundable once parts have been ordered or received.
• Full payment must be made before the vehicle can be released. Payment must be in the form of cash, credit card, debit card, cashier’s check, money order, or insurance company check payable to USAC.
• Personal checks may be accepted at USAC’s sole discretion and may require additional verification or hold periods.
• If you are the registered owner, you remain personally liable for all charges even if your insurance company or other third party is responsible for payment.

5. Lienholder Notification

USAC reserves the right to notify any legal owner or lienholder of the vehicle about any necessary repairs, towing, and/or storage in accordance with California Civil Code § 3068 and related Vehicle Code provisions. Customer agrees to provide a copy of the vehicle’s current registration or title at the time of drop-off.

If registration or title is not provided, customer acknowledges and understands that:

• Failure to identify the legal owner or lienholder may affect USAC’s ability to fully enforce its lien rights under California law
• USAC’s recoverable charges from a legal owner or lienholder may be capped under California Civil Code § 3068
• The registered owner remains personally liable for the full amount of all charges regardless of any statutory caps that may apply to legal owners or lienholders

To ensure proper processing of your vehicle repairs and to preserve USAC’s lien rights under California law, please provide a copy of your current vehicle registration or title at the time of drop-off. This helps us identify any legal owners or lienholders who may need to be notified regarding repairs, towing, or storage charges.

6. Loss or Damage to Personal Property

USAC is not responsible for any loss or damage to personal property left in the vehicle in the event of fire, theft, accident, vandalism, natural disasters, or any other cause beyond USAC’s reasonable control.

Customer acknowledges that:

• USAC does not provide insurance coverage for personal items left in vehicles
• Customer’s personal auto insurance or homeowner’s/renter’s insurance may cover loss of personal property
• USAC’s liability is limited to the vehicle itself and does not extend to contents

7. Direction of Payment

I, the vehicle owner and/or insured, authorize the “Insurance Company” listed on my repair order to pay US Auto Collisions Corp. the amount mutually agreed upon for repairs to my vehicle in connection with the claim number listed on my repair order.

This authorization ensures that insurance proceeds are paid directly to USAC for services rendered, streamlining the payment process and avoiding delays in vehicle release. This authorization includes:

• Authorization for the insurance company to issue payment directly to USAC
• Authorization for USAC to negotiate with the insurance company regarding the scope and cost of repairs
• Agreement to endorse any insurance checks made payable to customer and USAC
• Understanding that customer remains liable for any charges not covered by insurance, including deductibles, betterment charges, or non-covered items

If you have questions about insurance payment arrangements or need assistance with your claim, please contact our office at (818) 843-3340.

8. California Civil Code § 3068 Compliance Acknowledgment

Customer affirms they are the registered owner or an authorized agent of the registered owner. Customer understands that USAC may be required to notify any legal owner or lienholder listed with the DMV. Customer acknowledges that if legal ownership cannot be verified, or registration is not provided, USAC’s recoverable charges may be capped under California Civil Code § 3068.

Customer Obligations and Warranties:

By signing this authorization, customer represents, warrants, and agrees to the following:

• Ownership Verification: Customer warrants that they are the registered owner of the vehicle or an authorized agent with full authority to authorize repairs and agree to these terms.
• Registration Requirement: Customer agrees to provide a complete and current copy of the vehicle’s registration or title. Failure to provide registration may result in delays in service, limitations on USAC’s lien rights, and potential additional fees.
• Lienholder Disclosure: Customer warrants that they have disclosed all legal owners, lienholders, lessors, or other parties with a security interest in the vehicle. Customer acknowledges that failure to disclose lienholders may affect USAC’s ability to collect full payment.
• Accuracy of Information: Customer warrants that all information provided regarding ownership, insurance, contact information, and vehicle details is true, accurate, and complete.
• Personal Liability: Customer understands and agrees that they are personally liable for the full amount of all repairs, parts, storage, and other charges, regardless of:
  • Whether insurance covers the repairs
  • Whether there are other owners or lienholders
  • Any statutory caps that may apply to legal owners or lienholders under California Civil Code § 3068
  • Any disputes with insurance companies or third parties

Understanding California Civil Code § 3068:

California Civil Code § 3068 establishes the rights and obligations of automotive repair facilities regarding mechanic’s liens. Key provisions include:

• Lien Rights: USAC has a lien on your vehicle for all reasonable charges for repairs, storage, and safekeeping.
• Registered Owner vs. Legal Owner: The “registered owner” is the person listed on the DMV registration (typically the customer). The “legal owner” is a lienholder, such as a bank or finance company that holds a security interest in the vehicle.
• Statutory Caps for Legal Owners: If USAC did not obtain prior written consent from a legal owner/lienholder before beginning repairs, California law caps the amount USAC can collect from that legal owner/lienholder at:
  • $1,500 for repairs and services
  • $1,025 for storage (or $1,250 if USAC files for lien sale within 30 days)
• No Caps for Registered Owner: These statutory caps do NOT apply to the registered owner (customer). The registered owner remains personally liable for the full amount of all charges.
• Importance of Registration: Providing registration allows USAC to:
  • Identify any legal owners or lienholders
  • Send required notices to protect USAC’s full lien rights
  • Seek written consent from legal owners for repairs exceeding statutory limits
  • Ensure full collectability of charges

Consequences of Not Providing Registration:

Customer understands that if registration is not provided:

• USAC may be unable to identify legal owners or lienholders
• USAC may be unable to provide required legal notices
• USAC’s ability to collect the full amount of charges from legal owners/lienholders may be limited to statutory caps
• Customer (as registered owner) remains personally liable for the full amount regardless of any caps
• USAC reserves the right to require full payment from customer before releasing the vehicle, even if insurance or a legal owner is expected to pay
• Additional fees may apply for lien sale processing or legal actions required to enforce USAC’s lien

Indemnification:

Customer agrees to indemnify, defend, and hold harmless USAC from any and all claims, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising from:

• Customer’s failure to provide accurate vehicle registration or ownership information
• Customer’s failure to disclose legal owners, lienholders, or other parties with an interest in the vehicle
• Any disputes regarding ownership or payment responsibility
• Any limitations on USAC’s lien rights resulting from customer’s failure to provide required information

9. Additional Terms and Conditions

9.1 Work Authorization

Customer authorizes only the work described on the repair order. Any additional work discovered during repairs will be communicated to customer for approval before proceeding. USAC reserves the right to stop work if customer cannot be reached for authorization of additional necessary repairs.

9.2 Warranty

USAC provides a limited warranty on repairs performed and parts installed as specified in the separate warranty document provided with your repair order. Warranty terms vary based on the type of repair and parts used.

9.3 Sublet Repairs

USAC may sublet certain repairs to qualified third-party vendors (such as glass repair, wheel alignment, or specialized mechanical work). Customer authorizes USAC to sublet necessary work and understands that sublet work is covered by the vendor’s warranty terms.

9.4 Estimates

Estimates provided are based on visible damage and may change if additional damage or necessary repairs are discovered during disassembly or repair work. Customer will be notified of any significant changes to the estimate.

9.5 Vehicle Abandonment

If customer fails to claim the vehicle within 30 days after notification that repairs are complete, the vehicle may be deemed abandoned. USAC may initiate lien sale proceedings in accordance with California Civil Code §§ 3068-3074 to recover unpaid charges.

9.6 Right to Retain Vehicle

USAC reserves the right to retain possession of the vehicle until all charges are paid in full. This right is secured by USAC’s mechanic’s lien under California Civil Code § 3068.

9.7 Dispute Resolution

Any disputes arising from these terms shall be resolved in accordance with California law. Customer agrees that any legal action must be brought in the appropriate court in Los Angeles County, California.

9.8 Entire Agreement

This Authorization to Perform Services, together with the repair order and any other documents provided at the time of service, constitutes the entire agreement between customer and USAC regarding vehicle repairs.

10. Customer Acknowledgment

By authorizing service, customer acknowledges that they have:

• Read and understood all terms and conditions in this authorization
• Had the opportunity to ask questions and receive answers about these terms
• Been provided with or offered copies of USAC’s policies including this authorization, privacy policy, and SMS policy
• Provided accurate and complete information regarding vehicle ownership, insurance, and contact details
• Authorized USAC to proceed with repairs as described on the repair order
• Agreed to be personally responsible for all charges incurred