Insurance Collision Repair Burbank – We Work With All Insurance Companies

Insurance collision repair Burbank drivers trust starts here at US Auto Collisions. We handle your entire insurance claim from start to finish. Moreover, we work with all major carriers including State Farm, Allstate, GEICO, Progressive, Chubb, and many others. As a result, you receive expert repairs and hassle-free claims processing under one roof.

Furthermore, as an independent insurance claim auto body shop, we focus entirely on restoring your vehicle to its pre-accident condition. In addition, our I-CAR Gold Class and I-CAR Platinum certified technicians and state-of-the-art equipment ensure every repair meets manufacturer specifications and safety standards. Therefore, you can trust that your vehicle is in capable hands.

Understanding Preferred Repair Shop Programs

When filing an insurance claim, you may encounter terms such as “preferred repair shop,” “partner repair facility,” “certified repair network,” or “approved repair shop.” Typically, these refer to Direct Repair Programs (DRPs), which are networks of repair facilities that have contractual relationships with insurance companies.

However, it is important to understand that in California, you have the legal right to choose any licensed repair facility for your vehicle repairs. Therefore, while your insurance company may suggest shops within their network, you are not required to use them. Consequently, the choice of where to repair your vehicle remains yours.

As an independent repair facility, US Auto Collisions is not affiliated with any insurance company’s DRP network. Because of this independence, we focus exclusively on quality repairs and customer satisfaction, without the constraints that sometimes accompany network agreements. Nevertheless, we maintain professional working relationships with all insurance carriers—big and small—and process claims efficiently on your behalf.

Insurance Collision Repair Burbank – All Carriers Accepted

US Auto Collisions works professionally with all insurance carriers to process your collision repair insurance claim. Specifically, we regularly handle claims from over 60 insurance companies, including:

Major National Carriers

State Farm, Allstate, GEICO, Progressive, Farmers Insurance, Liberty Mutual, Nationwide, USAA, Travelers, The Hartford, American Family, Erie Insurance, Auto-Owners Insurance

Regional and California Carriers

AAA, CSAA, Mercury Insurance, Safeco, Wawanesa, Interinsurance Exchange (Farmers), ACSC, California Casualty, Grange Insurance, MAPFRE, Horace Mann, Country Financial

Specialty and Non-Standard Carriers

Anchor General, Bristol West, Kemper, National General, Infinity, Dairyland, The General, Fred Loya, Acceptance Insurance, Titan Insurance, Safe Auto, Direct Auto, Elephant Insurance, Unique Insurance, Viking Insurance, Mendota Insurance, Foremost, Gainsco

Digital and Usage-Based Carriers

Metromile, Root, Clearcover, Lemonade, Hippo, Branch, Jerry, Openly, Kin Insurance, Slide Insurance, Mile Auto, Esurance, 21st Century

Premium and Collector Car Carriers

Chubb, AIG, Hagerty, Grundy, American Collectors, Safeway Insurance, Tesla Insurance, Polestar Insurance, Heacock Classic, JC Taylor

Commercial and Fleet Insurance

Sentry Insurance, Zurich, CNA, Berkshire Hathaway, Markel, Great West Casualty, Northland Insurance, Progressive Commercial, State Farm Business

Regardless of which insurance company handles your policy, we communicate directly with adjusters, submit all required documentation, and coordinate supplements for any additional damage discovered during repairs. Moreover, our experience with these carriers ensures efficient claim processing. If your insurance company is not listed above, don’t worry—we work with all carriers regardless of size.

Insurance Collision Repair Burbank – Our Process

Understanding the claims process helps ensure a smooth repair experience. Below, we outline each step from initial claim to vehicle delivery so you know exactly what to expect.

Step 1: Report Your Claim

After an accident, contact your insurance company to report the incident and open a claim. During this call, you will receive a claim number and instructions for next steps. Additionally, inform your insurer that you have chosen US Auto Collisions for your repair. Then, provide them with our contact information.

Step 2: Initial Estimate and Inspection

Bring your vehicle to our Burbank facility for a thorough inspection. Subsequently, we document all visible damage and prepare a detailed repair estimate. In some cases, your insurance company may send an adjuster to inspect the vehicle, or they may accept our estimate directly. Either way, we coordinate the process professionally.

Step 3: Vehicle Disassembly and Hidden Damage Assessment

Once repairs are authorized, we carefully disassemble damaged areas to reveal any hidden damage not visible during the initial inspection. Importantly, collision damage often extends beyond what is immediately apparent. Therefore, this step is critical for ensuring complete and safe repairs.

Step 4: Supplement Submission and Approval

If additional damage is discovered, we document it thoroughly with photographs and detailed descriptions. Then, we submit a supplement request to your insurance company for approval. Furthermore, we handle all communication with adjusters during this process, so you do not have to manage these details yourself.

Step 5: Professional Repairs

Our I-CAR Gold Class and Platinum certified technicians perform all repairs using OEM or approved parts and manufacturer-specified procedures. Meanwhile, we utilize Car-O-Liner frame straightening equipment and BASF R-M paint systems to ensure factory-quality results. Throughout this phase, we maintain strict quality control standards at every step.

Step 6: Quality Inspection and Delivery

Before returning your vehicle, we conduct a comprehensive quality inspection covering all repaired areas. Finally, we clean and detail your vehicle and walk you through the completed repairs. In addition, we provide all documentation for your records and future reference.

Why Choose Us for Insurance Collision Repair Burbank

Selecting an independent insurance approved body shop like US Auto Collisions offers several advantages for your collision repair claim. Specifically, these benefits include:

Comprehensive Damage Documentation: We thoroughly document all damage with detailed photographs and written assessments. As a result, nothing is overlooked, and supplements are properly supported with evidence.

Proper Repair Planning: Without network constraints, we develop repair plans focused solely on restoring your vehicle correctly. Therefore, every repair decision prioritizes quality and safety above all else.

Focus on Safety, Fit, and Finish: Our technicians take the time necessary to ensure proper repairs meet manufacturer specifications. Consequently, your vehicle’s structural integrity, appearance, and functionality are fully restored.

Clear Communication: We keep you informed throughout the repair process with regular updates on progress and timing. Moreover, we explain repairs in understandable terms and answer all your questions promptly.

Professional Adjuster Coordination: We work professionally with insurance adjusters from all carriers without adversarial relationships. Furthermore, our experience with the claims process helps ensure efficient processing and fair settlements for your repair.

Your Right to Choose Your Repair Shop

California law protects your right to select the repair facility of your choice for your insurance collision repair. While insurance companies may recommend shops within their networks, they cannot require you to use a specific facility. If you encounter any pressure to use a particular shop, you can politely but firmly state your preference.

Simply inform your insurance company: “I have chosen US Auto Collisions at 1815 W Magnolia Blvd in Burbank for my repair. Please direct all communications regarding this claim to them at (818) 843-3340.”

Subsequently, we handle all coordination with your insurer from that point forward. In fact, most insurance companies—whether large carriers like State Farm or smaller ones like Anchor General—work smoothly with independent shops like ours on a daily basis.

Insurance Collision Repair Burbank – Frequently Asked Questions

Can I choose my own repair shop with State Farm or Allstate?

Yes. In California, you have the legal right to choose any licensed repair facility for your collision repair, regardless of your insurance company. While State Farm, Allstate, and other carriers may suggest shops in their preferred repair shop network, you are not required to use them. Therefore, US Auto Collisions works directly with all insurance companies to process your claim professionally.

Does Chubb require a preferred repair shop?

No. Chubb and other insurance carriers cannot require you to use a specific repair shop in California. Although Chubb may have a network of partner facilities, policyholders retain the right to select their own repair shop. Furthermore, we work with Chubb adjusters regularly and handle all Chubb auto repair claim documentation and communication on your behalf.

What if my insurance company suggests another shop?

Insurance companies often suggest shops within their Direct Repair Program network. However, you are not obligated to use these shops. Instead, you can politely inform your insurer that you have chosen US Auto Collisions for your repair. Then, we coordinate directly with your insurance company throughout the process.

What is a preferred repair shop program?

Preferred repair shop programs, also called Direct Repair Programs (DRPs), are networks of repair facilities that have agreements with insurance companies. Typically, these shops agree to certain terms with insurers in exchange for referrals. As an independent shop, US Auto Collisions is not part of any DRP, which allows us to focus solely on quality repairs and customer satisfaction without insurer restrictions.

Will insurance cover hidden damage found during repairs?

Yes. When we disassemble your vehicle and discover additional damage not visible in the initial estimate, we document it thoroughly and submit a supplement to your insurance company. In fact, this is a standard industry practice, and insurance policies typically cover all collision-related damage. Moreover, we handle all supplement coordination with your adjuster efficiently.

How long does insurance collision repair Burbank take?

Repair timelines vary based on damage severity and parts availability. Generally, minor repairs take 3-5 days, while major collision repairs may take 1-3 weeks. Additionally, insurance processing, parts ordering, and supplement approvals can affect timing. Throughout the process, we provide regular updates on your repair status.

Do you provide a quality guarantee on insurance repairs?

Yes. We stand behind all our repair work with a comprehensive guarantee covering workmanship and materials. Importantly, this applies to all repairs regardless of which insurance company is handling your claim. Therefore, you can have confidence in the quality of our work.

Do you work with Anchor General, Metromile, or other smaller insurance companies?

Absolutely. We work with all insurance companies regardless of size, including Anchor General, Metromile, The General, Fred Loya, and many other regional and specialty carriers. In fact, our claims process is the same whether you have a major national insurer or a smaller regional company. Therefore, you receive the same professional service and quality repairs no matter who your insurer is.

Explore Our Complete Services

In addition to insurance collision repair Burbank, we offer comprehensive auto body services:

• Collision Repair Near Me – Complete accident repair and restoration
• Auto Body Repair – Dent removal and panel replacement
• Frame Straightening – Precision frame alignment and structural repair
• Paintless Dent Repair – Quick dent removal without repainting
• Auto Glass Repair – Windshield and window replacement
• BMW Collision Repair Burbank – Specialized BMW repairs

Get Insurance Collision Repair Burbank Today

If you have been in an accident and need insurance collision repair Burbank, contact US Auto Collisions today. Simply call (818) 843-3340 or request a free estimate online. Subsequently, we will guide you through the process, communicate with your insurance company, and restore your vehicle to pre-accident condition.

Moreover, our Magnolia Park location in Burbank is conveniently accessible from throughout Los Angeles County. Ultimately, we are here to make your insurance repair experience as smooth and stress-free as possible while delivering repairs that meet the highest standards.

Visit us at:
US Auto Collisions
1815 W Magnolia Blvd
Burbank, CA 91506
Email: info@usautocollisions.com

Hours:
Monday–Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

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