Collision Repair Policies – US Auto Collisions Burbank

Privacy Policy for Collision Repair

Effective Date: December 5, 2025

Introduction to Our Privacy Practices

US Auto Collisions Corp. operates at 1815 W Magnolia Blvd, Burbank, CA 91506. We protect your privacy under these collision repair policies. This section explains how we collect, use, and share your information.

Furthermore, we follow California Consumer Privacy Act (CCPA) guidelines. By using our services, you agree to these practices. Therefore, please read this section carefully.

What Information We Collect

Personal Information You Provide

We collect information when you visit our shop or use our auto body repair services. Specifically, we gather:

Contact details: Your name, phone number, email, and address.

Vehicle details: Make, model, year, VIN, license plate, and damage photos.

Insurance details: Company name, policy number, claim number, and deductible.

Payment details: Credit card info processed through secure systems.

Service records: Repair history, estimates, work orders, and appointments.

Information We Collect Automatically

When you visit our website, we collect some data automatically. For example, we gather your IP address, browser type, and pages visited. We also use cookies to track how you use our site.

Information from Other Sources

We may receive data from third parties. Specifically, your insurance company may send us claim details. Parts suppliers may share order information. Additionally, social media platforms may provide data when you interact with us online.

How We Use Your Information

Our collision repair policies explain how we use your data. Therefore, we use it for:

Service delivery: To repair your vehicle and schedule appointments.

Insurance claims: To process claims and communicate with adjusters.

Payments: To process payments and issue invoices.

Communication: To send updates about your repair status.

Marketing: To send promotions with your consent.

Legal compliance: To follow laws and respond to legal requests.

How We Share Your Information

We share your data only when necessary. Specifically, we share with:

Insurance companies: To process your claims.

Service providers: For payment processing and website hosting.

Parts suppliers: To order parts for your repairs.

Legal authorities: When required by California BAR regulations.

Cookies and Tracking

We use cookies on our website. These help us remember your preferences and understand how you use our site. You can control cookies through your browser settings. However, disabling cookies may limit some features.

Data Security Measures

We protect your data with security measures. Specifically, we use encryption and secure servers. However, no system is 100% secure. We do our best to protect your information.

How Long We Keep Your Data

We keep your data as long as needed. For example, we retain service records for several years. This helps us support warranty claims and follow legal rules.

Your Privacy Rights

Opting Out of Marketing

You can stop marketing messages anytime. Simply click “unsubscribe” in emails. Or reply “STOP” to text messages. You can also call us at (818) 843-3340.

Your Data Rights

You have rights over your data. Specifically, you can request to see, fix, or delete your information. Contact us to exercise these rights.

California Privacy Rights (CCPA/CPRA)

California residents have extra rights under our collision repair policies. Therefore, you can:

Right to Know: Ask what data we collected about you.

Right to Delete: Request deletion of your data.

Right to Correct: Fix inaccurate information.

Right to Opt-Out: Stop sharing of your data for ads.

Right to Non-Discrimination: We won’t treat you differently for using these rights.

To exercise these rights, call (818) 843-3340 or email info@usautocollisions.com. We respond within 45 days.

Children’s Privacy

Our services are for adults only. We do not collect data from children under 18.

Policy Updates

We may update these collision repair policies. Therefore, check this page for changes. Using our services after updates means you accept them.

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SMS Policy for Collision Repair Updates

Effective Date: December 5, 2025

About Our Text Message Program

This section of our collision repair policies covers SMS messaging. By opting in, you agree to receive texts from us. Your consent is voluntary. You don’t need to opt in to use our services.

Types of Messages We Send

Service Messages

We send service-related texts about your repair. These include:

Status updates: Progress on your vehicle repair.

Appointment reminders: Drop-off and pickup times.

Estimates: Repair cost information and approvals.

Payment alerts: Invoice and payment confirmations.

Insurance updates: Claim-related information.

Marketing Messages

With your consent, we may send promotional texts. These include: special offers, discounts, and service reminders.

How to Opt In

You can opt in to texts several ways. For example:

Check the SMS box on our forms.

Text “YES” or “START” to our number.

Give verbal consent to our staff.

Complete an online form with SMS consent.

Message Frequency

Service Messages

You may receive 2-10 texts per service visit. Frequency depends on your repair complexity.

Marketing Messages

We send up to 4-6 marketing texts per month. During promotions, this may increase to 8-10.

Supported Carriers

Most major carriers support our texts. These include: AT&T, Verizon, T-Mobile, Sprint, and others. However, coverage varies by area.

Getting Help

Need help with texts? Simply text HELP for assistance. You can also call (818) 843-3340 or email us.

Privacy and Security

We protect your phone number and messages. However, SMS is not fully secure. Don’t send sensitive info like credit card numbers via text.

Your Responsibilities

By joining our SMS program, you agree to:

Provide accurate phone number information.

Tell us if your number changes.

Use the service only for lawful purposes.

Service Limitations

We try to deliver texts reliably. However, delivery depends on carrier networks. Therefore, for urgent matters, please call us directly.

Legal Compliance

Our SMS collision repair policies follow federal and state laws. Specifically, we comply with:

TCPA: Telephone Consumer Protection Act.

CCPA: California Consumer Privacy Act.

FCC rules: Text messaging regulations.

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Authorization for Collision Repair Services

Effective Date: December 5, 2025

By leaving your vehicle with us, you agree to these collision repair policies. Please read them carefully.

Your Authorization

When you leave your vehicle at our Burbank shop, you authorize us to:

Perform the repairs described in your estimate.

Use necessary parts and materials.

Test drive your vehicle for quality checks.

Hold a mechanic’s lien on your vehicle until paid.

Storage Fees

Pick up your vehicle within 3 days after we notify you repairs are done. After 3 days, storage fees of $350 per day will apply.

Keeping Replaced Parts

Want to keep your old parts? Tell us before repairs begin. Once work starts, we cannot guarantee part availability.

If you don’t request parts, we will discard or recycle them. Some parts may have core charges.

Payment Terms Under Our Collision Repair Policies

When Payment Is Due

Full payment is due before vehicle release. We accept:

Cash and major credit cards.

Debit cards and cashier’s checks.

Insurance company checks.

Money orders and electronic transfers.

Your Responsibility

You are personally responsible for all charges. This applies even if insurance should pay. Therefore, any insurance disputes don’t affect your obligation to us.

Insurance Claims

We work with your insurance company for you. However, you must:

Report your claim to your insurer.

Pay your deductible at pickup.

Pay any amounts insurance doesn’t cover.

Lienholder Notice

Please provide your vehicle registration at drop-off. This helps us notify any lienholders as required by California law.

If you don’t provide registration, we may not contact your lienholder. However, you still owe the full amount.

Personal Belongings

Remove all valuables from your vehicle before repairs. We are not responsible for lost or stolen items.

California Lien Rights (Civil Code § 3068)

What This Means for You

Under our collision repair policies, we have a legal lien on your vehicle. This means we can hold your car until you pay. California Civil Code § 3068 gives us this right.

Registered Owner vs. Legal Owner

Registered owner: The person on the DMV registration (usually you).

Legal owner: A bank or finance company with a loan on your car.

Why Registration Matters

Providing registration helps us:

Identify any lienholders.

Send required legal notices.

Protect your interests and ours.

Without registration, our ability to collect from lienholders may be limited. However, you still owe the full amount.

Additional Terms

Extra Repairs

We only do work you approve. If we find more damage, we will contact you first. We won’t proceed without your okay. Learn more about our frame repair services.

Warranty

We provide a warranty on our work. Details are in your repair order.

Sublet Work

We may send some repairs to specialists. For example, glass repair or wheel alignment. You authorize us to do this.

Estimates May Change

Estimates are based on visible damage. Hidden damage may increase costs. We will notify you of changes.

Abandoned Vehicles

Vehicles left over 30 days without contact may be sold. We follow California DMV lien sale procedures.

Disputes

Any disputes follow California law. Legal actions must be filed in Los Angeles County.

Your Acknowledgment

By authorizing service, you confirm:

You read and understand these collision repair policies.

You can ask questions about anything unclear.

You provided accurate ownership and insurance info.

You agree to pay all charges.

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